How can we help?

Support that covers your patients

We support your patients not only through our software, but by providing 24/7 emergency technical support, including weekends and holidays.

Request support

Tell us which product you need help with, Keystone PACS, NewLumen, StableTrack or the Equine Repository, choose technical support or general enquiry, and our team will be in touch shortly.

Weekday Support

Our help desk is available Monday through Friday, 8AM to 7PM Eastern Time, for all technical questions and assistance.

24/7 Emergency Support

Emergency technical support is available around the clock, including holidays and weekends, for critical issues.

Contact Support

Call 877-727-8374 ext. 402 for immediate technical assistance, or 1800 470 554 toll free from Australia. Our support team is trained on every aspect of the Keystone platform.

What to Include in a Request

The practice name, the Keystone product and version, which workstation or modality is affected, what you expected and what happened instead, and a screenshot of any error. Saying whether patients are waiting helps the help desk triage.

Emergency Versus Routine

Emergency support is for situations where imaging cannot be acquired, viewed or sent for a patient in care. Routine questions, training requests and feature questions are handled during weekday hours.

Self-Service

The FAQ page answers common questions about Keystone Omni, Keystone Community, NewLumen and StableTrack, and the integrations pages explain how each practice management and teleradiology connection works.

Contact our support team