Frequently Asked Questions
Keystone
Answers about the Asteris Keystone Software Suite: pricing, installation, training, device compatibility, data security, DICOM compliance, image management, and the Keystone Equine Repository.
NewLumen
Answers about the NewLumen cloud imaging platform: the browser viewer, report builder, case management, teleradiology workflow, and migrating from Keystone.
StableTrack
Answers about StableTrack equine practice management: getting started, mobile and offline use, the AI assistant, records, scheduling and billing, and imaging integration.
Frequently Asked Questions
How much does it cost?
Our solutions are customized to fit your practice based on factors such as telemedicine needs, number of locations, and range of modalities.
How long does it take to install and setup?
A small one-location practice can be completed in 30-60 minutes. For larger setups, we assign a project manager to oversee the entire process.
Does your solution work on any device?
Yes. You can use any platform: PC, Mac, phones, tablets, or any browser. Simply use our browser-based interface from anywhere, anytime.
Do I need to buy new hardware?
No. Our solutions work on non-proprietary hardware. In most cases, you can use what you already have.
How long do you store my data?
For most customers, data is retained for seven years, with options to extend.
Will my data be compressed or degraded?
Unlike most vendors, we never alter your data for storage optimization. Your data remains in its original diagnostic quality.
Is Asteris DICOM-compliant?
Yes, fully. We work directly with customers to configure Keystone to accommodate all standard DICOM modalities and can package non-DICOM data into compliant format.
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