We Value Your Right to Privacy

Asteris (we) are committed to protecting and respecting the privacy of all users of Asteris.To comply with the General Data Protection Regulation (GDPR) our privacy policy is meant to ensure that you are aware of how we utilize your information.This policy clearly explains how we process any personal data we collect from you, or that you provide to us. Please read the following information carefully to understand our views and practices regarding the personal data we hold and how we treat it.First and foremost, we keep all our clients’ information private and secure. All the information you share with us will be protected. In order to do this, Asteris follows the different principles in accordance with worldwide practices for customer policy and data protection. This Privacy Policy governs the manner in which Asteris collects, uses, maintains and discloses information collected from users. This policy applies to the Asteris.com site and all products and services offered by Asteris.

We reserve the right to collect personal identification information from users in a variety of ways. These include, but are not limited to, when users visit our site, place an order, respond to surveys, fill out a form in connection with other activities, services, features or resources we make available on our site. We may ask users for their first name, last name, email address, phone number, their area of practice and their number of clinics. 

Users may visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit each piece of information to us. Users can refuse to supply personal identification information, at the cost of preventing them from engaging in certain site related activities.

When users perform certain actions, such as requesting a demo on our site, subscribe to our newsletter, submit feedback, or send us a communication form via any available option.When you register for our veterinary DICOM PACS solution, we may collect personal information such as your name, email address, postal address, phone number, and any other information you provide during the registration process or while using our services. This information is used to create and maintain your account, provide you with the services you request, and communicate with you about our services.

In order to provide our veterinary DICOM PACS solution, we will collect and store information related to your veterinary practice and the patients you serve. This may include, but is not limited to, practice name, practice address, veterinarian names and credentials, patient names, patient species, patient breeds, patient medical histories, and patient diagnostic images. We use this information to provide you with the services you request and to improve our offerings.

We may collect information about how you interact with our veterinary DICOM PACS solution, including the time, frequency, and duration of your usage. This information helps us understand how our services are being used and how we can improve them. We may also use third-party analytics tools to better understand user behavior and optimize our services.

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

Asteris may collect and use user’s personal information for the following purposes:

• To improve customer service – the information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience – We may use information in the aggregate to understand how our users use the services and resources provided on our site.
• To run promotions, contests, and surveys – To send users information (given their consent) regarding topics related to our services due to their reported interest.
• To send periodic emails – We may use email addresses to send users information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions, and/or other requests. If users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• Links to other sites - Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.Our website uses these "cookies" to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.While you do have the right to opt out of cookies when visiting our website, in order to utilize our Keystone Services as a user, acceptance of Cookies is a requirement.

We do not sell, trade, or rent users’ personal identification information to others. We may share generic, aggregated demographic information not linked to any personal identification information regarding visitors and users to our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information (such as username, password, transaction information and data stored on our site). Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

The following is a summary of choices you can make to exercise your data rights:Opt Out of Promotional CommunicationsYou have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.Access and Update Personal InformationYou have the right to access and edit your profile information at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, log in to your RENTALL account and use the editing tools in your RENTALL Admin. If you require assistance, please contact our Support team.Right to be ForgottenYou have the right to be forgotten which means that, at any time, you can request that Asteris permanently deletes all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.Data PortabilityYou have the right, at any time, to request and receive the information that you have provided to Asteris. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.

Asteris has the right to update this privacy policy at any time. When we do, we will change the updated date at the bottom of this page accordingly. We encourage clients to consistently check this page for any changes to stay informed about the initiatives we are taking to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.Your Acceptance of these TermsBy using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will imply your acceptance of those changes.If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us: sales@asteris.com