PACS Software

How To Make The Most Out Of Your PACS Software

Healthcare businesses are proactively seeking ways to handle administration operations better and manage the expanding amount of digital files. This is quickly followed by dealing with the subsequent data analysis amid the growing shift toward digitalization like telehealth.

In several healthcare sectors, notably in diagnostic medical imaging, specially-built software solutions like picture archiving and communication system (PACS) that provide simplified, fast, secure file sharing and accessing are proving to be game-changers. PACS software has grown to be a powerful tool for radiologists as well as other stakeholders to diagnose, receive, send and store all diagnostic images and reports in the quickest and most dependable manner.

To learn about the meaning, importance and benefits of a PACS solution for your business, read this.

Let’s examine how you can make the most out of your PACS system -

Access Files via Multiple Methods:

An influential PACS system offers a seamless collaboration where images are received and accessed through a centralized platform, allowing remote access from any browser or device. It eliminates the need to log in to multiple systems or use manual methods. Furthermore, it allows you to automatically archive and secure data.

Teleconsultation & Referrals:

Teleconsultation makes referral procedures easier while also processing more requests. Receiving, accessing, and consulting on the images, regardless of the system your referring clients utilize, is made possible while collaborating with various stakeholders like radiologists, pet owners, veterinary technicians, surgeons, etc.

Multi-Modal Support:

Modern PACS like Keystone Omni are adept at transferring DICOM & non-DICOM images of any modality. In addition to that, the integration of advanced features like 2D multi-planar reconstruction helps deal with images in multiple planes and provides better diagnostic accuracy.

Customizable Reporting:

Leading PACS software also come with easy-to-configure and predesigned report templates with speech-to-text compatibility. This not only streamlines the process of taking notes while inserting key images into it but also saves time and makes it easier to share reports with multiple facilities, colleagues, referral partners, and clients for review and interpretation.

In A Nutshell

Identifying and opting for a PACS software that delivers a robust, user-friendly, compliant, and adaptable solution is the essence of getting the most out of your PACS system. Choose a partner who can seamlessly integrate the necessary tools and offer practical solutions tailored to your practice.


About Keystone Omni:

Keystone Omni is the market-leading PACS provider with a range of specialized tools to meet the needs of veterinary technicians, radiologists, doctors, and surgeons carrying out a vast array of procedures, from the everyday to the more complex and invasive.


Developed alongside the most knowledgeable and experienced talent in the veterinary industry, Keystone Omni is built on understanding the diverse range of needs in the field. It offers an all-inclusive PACS for veterinarians, which is easy to integrate with your PMS, and comes with features like automated archiving, instant backup, rapid recovery, and remote data transfer.

Our innovative solutions are designed to streamline image-management processes so your practice can thrive, and you can work at an optimal pace, providing the highest standards of care. Book a free demo here.

PACS Software

5 Reasons Vet Practice Managers Should Embrace Telemedicine

Research shows that the veterinary market is worth over $97 billion. As the demand for high-quality animal care increases, more experts are joining the industry. They are also adopting new ways to attract clients and grow their offices.
If you are a practice manager, you may find it tough to retain more clients despite the growing market. Embracing telemedicine is the ultimate way to boost convenience and the quality of services.
Are you wondering why you should consider this modern practice in your office? Read on to discover five key reasons vet practice managers embrace telemedicine.

1. Better Service Delivery

The quality of services offered in your vet practice can influence demand. It can also determine if your facility is attractive to clients looking for experts to care for their pet's health. While having an efficient team can ensure that you offer quality services, it may be tough to handle a large number of clients.
Adopting telemedicine allows you to avoid such issues in many ways. First, your employees can serve clients from home and avoid lengthy check-in and check-out processes. You can also assign staff to respond to emergency cases via telemedicine and help save lives.
Another way that telemedicine can help you boost the quality of your services is by improving workflow. When you can serve patients online, the number of patients coming to the office lowers. Therefore, your employees can allocate more time to physical visits and ensure that clients get better services.

2. Higher Client Retention

Maintaining clients is a significant issue in many vet practices. With the growing number of facilities offering similar services, you will likely experience churn if your clients aren't happy.
Using telemedicine allows you to improve client satisfaction in many ways. First, pet owners can book virtual appointments based on their daily schedule. They will likely avoid coming to your office for minor health issues.
Clients moving to other regions can lead to a greater churn rate. Still, some pet owners may seek your services even after relocating if you offer desired services.
Slow services are annoying and can cause you to lose clients. Embracing telemedicine allows you to treat patients within a shorter duration. For example, if a client brings in their dog for an exam, they will not need to physically return for the test results if the issue is minor. Instead, you can send the test findings using an imaging solution that supports sharing. After that, the matter can be discussed in a virtual meeting and any treatments recommended.
Keeping your clients happy with telemedicine will help you retain them in the long run. You can also grow your office through referrals to their friends and family.

3. Increased Revenue

As your veterinary office grows, your profits may not rise much because you must hire more employees. You may also lose clients if they have to wait for an extended period to book a visit.
Embracing telemedicine allows you to avoid hiring many employees. It also helps you create an alternative revenue stream with a greater return on investment.
Meeting the growing demand for your services is easier when you leverage telemedicine. You’ll be able to assess the health needs of various patients based on their conditions. After that, you can identify the patients whom you can serve online and those who need to visit your office for diagnostic tests. You may then recommend telemedicine to pet owners and explain the benefits that they will enjoy.
This measure will increase the number of clients subscribing to your virtual diagnoses and treatment plans. You can then use this shift to reduce practice operation costs. A higher number of telemedicine patients will also enable you to invest in diagnostic solutions that streamline treatments and other processes, like imaging.

4. Improved Access to Care

One reason vet practice managers embrace telemedicine is that it improves access to care. Instead of patients waiting for several days to see an expert, they can receive diagnoses and treatments online. This measure will prevent rapid health decline and enable clients to detect minor conditions before they worsen.
The veterinary market has a significant shortage of experts like radiologists. Telemedicine enables you to ensure that your patients can access such specialists. Instead of referring your clients to other facilities, you can use technology like Asteris to share files and collaborate with experts during treatment.

5. Easier Management of Health Issues

Some patients, especially those with chronic health issues, may need regular checkups. While this measure helps manage their condition, it may be costly and tiring for pet owners. Using telemedicine in your vet practice lets you ease work for clients whose animals have such issues.
When patients can receive all the care that they need while at home, your clients avoid costly hospital visits. This measure also prevents health issues from arising due to constant movement and may lower client frustration and exhaustion.

Contact Asteris to Understand the Reasons Vet Practice Managers Embrace Telemedicine

Telemedicine has many benefits for vet practices. Asteris has the ultimate tool to help you leverage virtual treatment and consultation. The diagnostic imaging tool enables you to share images taken during tests with pet owners. You can also collaborate and consult with other specialists to ensure that you deliver the proper treatment.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!


7 Challenges of Vet Practice Management (and How to Address Them)

Managing any form of business in any industry is always a daunting task. However, overseeing a specialist business such as a veterinary practice is at an elevated difficulty level. While there are many complications that practice managers can face when managing a vet operation, there are seven that are the most prominent. Read on to learn more about these challenges in veterinary practice management and actionable strategies to deal with them.

Seven Challenges in Veterinary Practice Management

Here, we discuss in detail the top complications that practice managers can confront in vet clinic administration.
1. Regulatory Compliance Problems
The veterinary industry is a subset of the medical sector and tends to experience the specific regulations that medical practitioners face.
A major challenge involves keeping up with the various legal frameworks that govern industry practice. For instance, there is a huge disparity in the relevant legislation across state lines. Almost every state has a Veterinary Practice Act, and in several cases, the contents of each act are not entirely similar.
Also, certain legislations exist in some states and not in others. For instance, some states have veterinary reporting laws. Furthermore, each state has a veterinary medical board that licenses vet professionals, so the laws that they have to abide by may be different across state lines.
This situation makes it difficult for practitioners to navigate uncertain legal terrain because their clients may come from multiple states.
2. Increasing Competition
There is a great deal of competition in the vet industry, with a 32% increase in vet clinics over the past decade.
However, the real challenge comes from the corporate world.
Huge companies, some of which are run by non-veterinarians, are buying up smaller companies in a mergers and acquisitions spree. These corporations possess economies of scale that traditional vet clinics can't compete against.
Small vet operations find it difficult to vie for talent, patronage, and funding in a market stifled by corporate interests.
3. Industry Relevance Struggles
The veterinary market is fast-changing due to innovations regularly coming on board, making it challenging to stay on top of the changes.
For instance, the industry has gone beyond the culture of bringing animals to the clinic for treatment. Instead, there are mobile clinics and at-home treatments, virtual consultations, and online diagnoses.
Customer behavior has changed too, as they now expect a service-focused approach from you. Clients are increasingly tech-savvy, and they will check online reviews and social media before deciding to patronize you.
4. Poor Workflow Efficiency
The veterinary clinic setup is complex because it involves several moving parts. For instance, the vet manager pays attention to staff management, client relations, billing, and finances. They also have to oversee regulatory compliance, imaging and diagnostics, bookings and scheduling, etc.
Handling all these seamlessly can be intimidating.
5. Employee and Talent Management
The vet practice's human resources are its most important assets, but it's not an easy task managing them. The challenge of people management begins from the recruitment stage, where vet practices cannot get the needed talent. A survey revealed that many vet practice managers reported a lack of skilled veterinarians to fill open roles, and those who had the technical skills had limited soft skills.
After hiring, veterinary managers have to deal with unmotivated staff members.
6. Client Satisfaction
Even though you're in the business of treating animals, their owners remain your direct clients, and navigating customer management is always challenging. You have to ensure that they get the best, as this will determine whether you get repeat patronage.
Unfortunately, you will always meet difficult clients who will be unimpressed despite receiving optimized service.
7. Financial and Expansion Challenges
You're running a business, and ensuring that its finances are in the right state should be a top priority. However, dealing with the money aspects of a vet practice is always daunting. It is a capital-intensive industry, and the cost of starting can be exceedingly exorbitant. Conservative estimates put the bill for starting a mobile clinic at $250,000, while the expenditure for a conventional operation can reach $1 million.
Accessing capital from traditional sources is practically impossible. Banks and other financial institutions prefer to back the corporates because they appear more bankable on paper.
Upon starting, the financial struggles become even more elevated. You must always be thinking about keeping costs low, charging competitive but fair prices, and seeking capital for expansion.

Strategies to Dealing with the Top Challenges in Vet Practice

Although these challenges are daunting, putting certain frameworks in place can help practice managers deal with them.
Adopt Technology in Internal Operations
Introducing technological tools across the entire operations chain can help solve challenges such as poor workflow and client satisfaction.
For instance, you can automate bookings and scheduling with software, preventing overbooking. There can also be a program that handles workflow and task management. Furthermore, you can overhaul diagnostic imaging systems by introducing improved technologies.
Embark on an Aggressive Digital Drive
The world has gone online, and you have to follow suit to stay relevant. First, you need a well-designed and highly responsive website. It should be user-friendly and information-rich and enable users to do such things as scheduling.
You also need a top-notch social media strategy, either organically or through ads. You can look at other online avenues too, such as SEO and blogging.
Pursue a Client-Centric Business Strategy
You must prioritize the customer. No matter how big your brand grows, ensure that interactions remain personal. Get to know the clients and their pets' needs. Be sure to conduct follow-ups.
Keep Abreast of Industry Trends
You need to remain updated about treatment options, emerging services, and industry changes. You can stay abreast by attending events, following the right media, and cultivating the appropriate networks.
Apply Prudent Business Practices
Appropriate business practices include prudent financial management. Always make time for reviews and performance evaluations to note areas that require improvements.
Good business administration also entails constantly pursuing growth while ensuring efficient operations in the interim.
Prioritize Employee Interests
Your employees need to be in the right state of mind. Achieving this goes beyond merely paying the right salaries. You need to give them a sense of belonging. They need to feel like stakeholders rather than merely staff members. You also need to seek and appreciate their input and encourage them to take the initiative. Create an atmosphere where team spirit wins.
Always Have a Startup Mindset
Never allow complacency to settle in any area of the business. Having a startup mindset involves maintaining the early-stage principles. For instance, keep good customer relations and engender close employee rapport, no matter how big the practice gets.


Running a vet operation involves paying attention to multiple things at once and ensuring that you excel at them all. Achieving this is not going to be easy, and you will encounter challenges. However, employing technology and building a people-centered culture can help you surmount them.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

driving veterinary profitability

Insights for Driving Veterinary Profitability

While your primary concern is helping your patients, as a veterinary practice owner or manager, you also need to be able to drive profitability. Like with any other business, certain factors can positively or negatively affect your profitability. It is essential to be aware of these factors and understand how they work in your practice.
Certain recurring costs enable you to run your business smoothly. If these costs are higher than your profits, though, you will be operating at a loss. They include:

  • The cost of goods and services: Consumables such as gloves, materials for wound dressings, cotton wool, etc. are things that you need every day. You might also need to replace equipment and other items around your office from time to time.
  • Staffing associated costs: Your practice will not run itself. In addition to the veterinary doctors, you might need to have nurses, pharmacists, laboratory technicians, radiographers, receptionists, office managers, cleaners, and other staff. These people will need to be paid an agreed-upon amount monthly, regardless of how much your practice makes that month. When negotiating salaries, take into consideration how much you make every month so you can keep up with the payments.
  • Location expenses: If you are renting your office space or paying for a mortgage, these payments will need to be made every month, no matter what.

Factors for Driving Veterinary Profitability

You can drive your practice profitability by reducing your expenses or increasing your revenue. It is best to minimize the expenses first. That way, increased profits are not spent on unnecessary costs.
Specific methods for driving veterinary profitability include:

  • Ensuring that your prices are correctly set up: It is essential to do extensive research when deciding on the costs that you will set for all the different services that you offer. While it might be relatively straightforward to determine the prices of medications and other goods that you might sell, choosing the costs of your services might be more nuanced. Setting consultation, radiological, and various service fees needs to be done with care. If they’re too high, you might drive customers away. If they’re too low, you might end up operating at a loss.
  • Leveraging technology to reduce operating costs and improve efficiency: The advantages of technology are endless. Automating tasks such as making appointments, sending reminders and bills, and responding to frequently asked questions using a chatbot reduces the amount of work that the person staffing the front desk will have to do and will drive productivity and by extension, revenue.
  • Setting a monthly budget for ordering the products that you need/stock: Over time, you know how much of a particular product you sell or consume in a month. Buy enough to last you for at least a month and a half. Buying and storing products for multiple months is just tying up money that you could be using to accomplish other things. Monitor the levels of the products, and make sure to re-order before you entirely run out. You can even automate the re-ordering of these products!
  • Automating repetitive tasks: This will free up your time, enabling you to accomplish more profitable activities.
  • Performing regular process audits to ensure that things are working as they should: Sometimes, an approach might not be as practical as it seems to be. It is essential to catch this before it starts to drain your profitability.

How Can the Asteris Keystone Suite Help You Drive Veterinary Profitability?

The Asteris Keystone Suite is a complete end-to-end solution designed specifically for veterinary practices for all your needs. It can be customized, and when correctly leveraged, it can be instrumental in driving veterinary profitability.
Here are specific ways that it can help drive profitability:

  • Manage your images: By streamlining the processes involved in creating, accessing, and sharing your images and reports, it saves time and enables staff to spend time pursuing more profitable tasks.
  • Improve your workflow: It helps make scheduling appointments seamless and enables you to monitor the status of radiological exams easily.
  • Improve consultation and collaboration among all the different practice stakeholders: It simplifies collaboration and optimizes every phase of the referral and consultation process.


Making a profit and reducing unnecessary expenses is crucial for any practice. Applying these suggestions will help you drive your veterinary practice profitability.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

attract more clients

How to Attract More Clients to Your Vet Practice

Around 70% of households in the US own a pet, and as more people embrace the benefits of caring for their animals' health and getting annual checkups, the demand for veterinary services is rising.
As a manager, you should leverage the growing market base to expand your practice. Identify issues affecting your services and solve them. Follow industry trends to compete favorably and avoid losing clients to other offices.
Read on to learn how to expand your office, establish it into a reputable brand in the industry, and attract more clients.

1. Offer Diverse Service Packages

Veterinary clients have diverse needs based on their animals' type, breed, and health condition. Their preferences may also differ depending on incomes and budgets. Offering uniform services can scare away clients with a limited budget or those looking for customized health care plans.
Offer multiple service packages to attract more people to your vet practice. If you are unsure what plans to provide, study your target market and identify their average income and the pets that they mainly keep. Consult a few clients to find out what services they would like your office to provide.
Using this information, design several treatment packages and health care plans. Then, present these options to pet owners who inquire about your services, listing the benefits and charges of each one.

2. Provide High-Quality Services

Pet owners select vet practices based on the quality of services that they receive. As a result, many are likely to pick an office offering convenient and satisfactory services regardless of the price. Attract more clients to your office by identifying issues that frequently raise concerns.
Review all procedures in your office, including billing, reception, treatment, and diagnosis, to identify lengthy processes that may scare away potential clients. Respond to client concerns, and establish measures to fix the issues permanently.
Taking such measures will help you prevent negative reviews that can harm your brand's name. It also allows you to mitigate minor concerns before they affect client satisfaction.

3. Invest in Marketing

One way to attract more clients to your vet practice is through marketing. Assess the needs and preferences of your target market to determine the most suitable channels to reach them. This measure will also help you provide services that capture their attention and differentiate you from competitors.
Content marketing is an effective and modern way to grow your brand. Identify topics that pet owners research, and create content to answer common questions. Include keywords to improve page ranking on search engines like Google. You should also geo-target the content to match your vet office locality.
Other ways to market your vet practice include:

  • Put client reviews on your website.
  • Stay active on various social media platforms.
  • Post engaging content.
  • Offer discounts during holidays and special occasions.
  • Hold social media contests.
  • Sell branded merchandise.
  • Take part in community projects.

Investing in marketing is the perfect way to boost awareness about your services. Your target clients can identify unique aspects of your office and opt for your treatment plans. Another benefit of marketing is that it encourages client feedback and builds solid business relationships.

4. Embrace Telemedicine

Most pet owners have busy schedules and must squeeze in time for vet appointments. Adopting telemedicine in your office provides convenience and attracts more clients. Pet owners can enjoy your reliable services at home and avoid transport costs.
That said, accessing health care services from an expert is a significant issue in the veterinary industry. This problem is due to the limited number of specialists, such as radiologists.
Embracing telemedicine allows your team to collaborate with industry experts. In return, you improve access to reliable services and attract more clients whose pets need specialized care due to their health conditions.
Another way that telemedicine can grow your office is through referrals. If your current clients can easily access your services, they will recommend you to their family and friends.

5. Improve Diagnoses and Image Management

Diagnoses can determine how attractive your practice is to potential clients. Pet owners will trust your office if you accurately identify health issues.
Embrace digital imaging to boost diagnostic accuracy and avoid treatment errors. This move will help prevent lawsuits if you incorrectly diagnose a patient and offer the wrong treatment.
Once you adopt digital imaging, use a solution like Asteris Keystone to manage your images. This tool will enable you to share files taken during a diagnosis with other experts for consultation. You can also send them to clients to improve engagement.

Learn How to Attract More Clients to Your Vet Practice with Asteris

Attracting more clients to your office will help you increase revenue. You will also boost your referral rates and avoid high marketing costs. Asteris offers a solution to help you streamline digital imaging and diagnosis. With this tool, you can manage images, share files, collaborate, and secure data.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

streamline workflows

How Veterinary Practice Managers Streamline Workflows

According to Meticulous Research, the global market for veterinary services will expand with a compounded annual rate of growth of 7.7% from 2021 to 2028. As more households own animals and embrace pet healthcare, it may be tough to manage a vet practice. You may also find it challenging to keep up with industry trends and compete with other facilities in your area. As a vet practice manager, you should develop ways to streamline work in your facility. This measure will help you keep clients happy and avoid high churn rates. It also makes it easier to attract new clients through referrals. Here, we discuss how veterinary practice managers streamline workflows. We also go over the tools that you can use to ease work and lower pressure on your team.

1. Provide the Best Veterinary Practice Experience

Offering low-quality services can make it tough to manage a vet practice in many ways. First, it increases the number of complaints, causing your employees to spend their time solving issues. Second, you will spend more time and money on marketing to counteract negative reviews.
Providing the best vet practice experience will ease work and avoid clients’ complaints. Consult your team and customers to identify processes that waste time. Based on these survey results, adopt various measures to speed up work and keep your clients happy.
One ideal way to streamline vet practice work and improve service delivery is by simplifying booking appointments. Get a software solution that enables your clients to schedule their visits online. This tool should also come with other crucial features, like:

  • Reminders
  • Calendars indicating availability
  • Several payment options
  • Voucher or promo code management
  • Reporting capability

Another way to give your clients the best experience is by responding to their inquiries promptly. Use live chats and a chatbot to reply to messages. Provide an open line where clients can call if they have an issue.

2. Have an Efficient Team

Having an efficient vet practice team can help ensure that you deliver high-quality services. It streamlines workflow because each employee understands their duty and job requirements. An efficient team will also help avoid lawsuits and other legal issues.
Create the best vet practice team by hiring candidates with various soft skills to handle animals and pet owners. These include:

  • Empathy
  • Patience
  • Good communication
  • Critical thinking
  • Attention to detail

Follow up on your employees to assess their quality of work and determine areas that need improvement. This precaution can help you identify the most productive staff members and evaluate how to leverage their skills to streamline work in all departments.
Motivating your employees and facilitating engagement are other ways to build an efficient team. Encourage your staff to provide feedback about practice management and issues raised by pet owners. Reward high-quality work to boost work morale, and encourage collaboration or consultation with industry experts.

3. Improve Diagnostic Imaging

Diagnosing sick patients can be time-consuming and slow down work. These issues will limit the appointments that your office can handle in a day and lower revenue generation. Investing in the proper tools will simplify examinations and improve efficiency.
Get a reliable diagnostic tool like Asteris for simplified image management. This solution enables vets to reconstruct images for easier identification of health issues. It also facilitates image sharing, encouraging collaboration, consultation, and referrals. Asteris enables you to secure files and access them from different devices.
Other benefits of this tool include:

  • Simplified reporting
  • Easier integration with other software
  • Improved image viewing and analysis

Investing in the proper diagnostic imaging tool will save time and lower costs. Moreover, it avoids the need for multiple tests, so patients will be more comfortable. Another benefit of diagnostic imaging is that it improves the accuracy of treatments and helps vets manage health issues before they further affect a pet’s health.

4. Enhance Financial Management

Inefficient financial management practices can lead to debt and affect your vet practice. Get software solutions that ease work while generating a high return on investment.
To prevent high operation costs, partner with providers that offer subscription-based digital solutions. Digitize processes like billing and accounting for improved speed and easier access to financial information. Other ways to enhance financial management and streamline workflows include:

  • Budget for all expenses.
  • Track monthly income.
  • Conduct regular financial audits.
  • Reduce hiring costs through collaboration.

Offering affordable treatment plans is an effective way to avoid debt. Determine the average income of your targeted market, and price your packages accordingly.
Alternatively, provide several treatment plans with varying charges, and let your clients select the most suitable one based on their budget and pets’ health needs.

Learn How Veterinary Practice Managers Streamline Workflows

Applying the proper vet practice management strategies will improve workflows. Asteris offers a diagnostic imaging tool to help you ease various processes. With this solution, you can manage images, share DICOM or non-DICOM files, and secure data.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

veterinary practice management mistakes to avoid

5 Veterinary Practice Management Mistakes to Avoid

As a veterinary practice manager, you likely have daily tasks that include scheduling and coordinating appointments, creating and maintaining workflows, making sure all the necessary supplies are available, interacting with all the different practice stakeholders, and overall ensuring that things are moving smoothly.
Running your practice takes a great deal of time and effort, and errors can cause you to take even more time to complete tasks, reducing your efficiency. Therefore, it is vital to be aware of the potential mistakes that you might be making and how to avoid them.

Five common veterinary practice management mistakes to avoid

1. Not having a proper storage system
Your practice probably deals with patient files, test and imaging results, prescriptions, and many other kinds of information on a daily basis. It is essential to have a system that will enable you to store these files and retrieve them when you need them. Not having a central place to store files or a system for naming those files can make it challenging to retrieve images when required. It can disrupt workflows and reduce efficiency.
Create an efficient storage platform and system to help streamline your workflow.
2. Lacking uniform reporting styles or templates
If all the people interacting with patient files have different reporting styles, there might be a lack of uniformity, which might make the work look disorganized and cause you to spend an extensive amount of time just putting the information together.
Develop a reporting system or use an existing one that all your practice stakeholders can follow.
3. Not correctly harnessing the power of technology
Various practice management, image management, and workflow automation software are available for you as a practice manager. Not using them and only depending on manual processes can make your practice slow and inefficient.
4. Failing to properly delegate responsibilities
Don’t fall into the trap of trying to do everything by yourself. Automate or outsource the tasks that you can.
5. Having poor marketing/publicity
Get word of your practice out there! You might have fantastic staff, but clients must be made aware of them and your clinic. Organize community outreach activities, place fliers and posters in public places, and let people know about your business.

How to avoid these common mistakes

Now that you are aware of the veterinary practice management mistakes to avoid, let’s talk about how to do so. Asteris is a company that focuses specifically on the needs of veterinary practices. The Asteris Keystone Suite is a complete, end-to-end solution for many veterinary practice management needs. Integrating this suite into your practice can help streamline your activities and improve your efficiency. The ways that it can help you include the following.
Image handling
Veterinary practices work extensively with radiological images, so it is crucial to have a robust system in place to store, transfer, and share these images. The Asteris Keystone online app provides you with remote and mobile access to your images, reports, and other files from any platform or device, anytime, anywhere. This will help improve your workflow.
It also comes with an integrated Digital Imaging and Communications in Medicine (DICOM) image viewer, enabling you to review and diagnose DICOM images. You can easily share both DICOM and non-DICOM files and images with multiple facilities, colleagues, referral partners, and clients for review and interpretation.
The best thing about the Asteris Keystone picture archiving and communication system (PACS) is that it can be seamlessly connected to your diagnostic equipment, radiology information system, and practice management software. This way, all your information can be stored in one place.
Data storage
In addition to locally storing your images, Asteris PACS enables you to automatically archive and secure your data on the cloud-based platform. This ensures that your data is always safe.
Asteris has pre-designed report template and custom template capabilities to ensure uniformity and coherence no matter how many people are providing reports. You will not have to gather reports from different people and place them in one document. Everyone can simply access the report and work on it directly in real time.
It can even help you reduce the time that you spend on reporting by providing pre-made templates, enabling you to create custom templates, and supporting speech-to-text conversions.


Knowing these veterinary practice management mistakes to avoid and putting in place the means to do so can help make your already great practice into an amazing one!
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

vet practice manager

7 Insights Every Vet Practice Manager Should Keep in Mind

Great vet practice management is at the core of every veterinary operation. You may possess the skills of a doctor, which is primary to the enterprise, but a good business does not thrive on a single trait alone. Rather, it requires a compendium of complementing characteristics. While management styles can differ among various vet practice operations, there are certain principles that managers must know.
These insights will help you grow and maintain your pool of customers and give you the edge required to better your vet operation and take it to the highest optimum level. Vet operations are businesses too and vet practice managers are business owners. The quicker you get behind that, the more assured you are of success.
Let’s look at the impact of adopting these insights in veterinary practice management.

Seven Key Insights for Every Vet Practice Manager

As a veterinary practice manager looking to enhance your administration, you should know these fundamental ideas.
1. Prioritize Reputational Management
Reputation is pivotal to the success or growth of business operations of any kind. Without reputation, most of the heavyweights out there would be flat on the ground. Your reputation as a vet practice manager is a testament to your skillset and your ability to manage your veterinary operation.
Marketing your services is a great way to put yourself out there, but people will overlook your abilities if your reputation is bad. So, if you have the skillset, prioritize your reputational management, project it out there, and watch your operation get stronger.
2. Implement Standard Business Management Practices
You must do everything within your power to ensure that your business operates effectively. How? By considering and implementing undisputed management practices. Focus on operational issues and the clinic’s growth.
Marketing your business should take a good part of your revenue because it is an investment. Consider branding your business, putting it out there on social media and billboards or sending emails. Make sure your content is up to par.
Manage your time properly, and control the flow of revenue to the channels where they are most needed. There are many practices that you can implement to manage your business. It might be wise to have a consultant.
3. Invest in Customer Satisfaction
The only thing that a customer often remembers after purchasing a service is their level of satisfaction. If you can ensure your customer’s satisfaction, there is a higher chance that they will be back for more. Therefore, it is not enough to be an effective vet practice manager. It is also important to brush up on your interpersonal skills. A smile goes a long way in making a customer feel welcome when purchasing your service.
Also, customers love people who know what they are doing. Show them without lording that knowledge over them. Make sure you do everything in your power to give them better than what they need. Even if they do not return, they will still carry songs of your operation on their tongues.
4. Build a Team, Not a Workforce
A workforce can be effective, but it’s not as effective as a team. If you want the highest level of efficiency possible for your vet operation, you need staff whom you can relate with. Your team needs to be affable and share your dream, passion, and commitment.
Ensure that the bond with your staff is strong enough to have you all moving at the same speed and efficiency.
5. Keep Tabs on Market Trends
Keeping your eye on the charts is a smart way to be in control of your vet operation. You should be informed when things are going downhill in particular sectors, and you should know how to improvise to correct these shortfalls. You need to have a keen eye and a busy mind because you may have to make on-the-spot decisions to save the business.
6. Pay Attention to Hindsight
Sometimes, you may not understand a particular occurrence until much later. As a vet practice manager, you should pay attention to things like this. Perhaps you should have done extra in your service to the previous customer or portrayed your brand in a specific way in an ad. When taken into cognizance, these things can help you make pivotal decisions that promote the growth of your vet operation.
7. Commit to Improving Operational Efficiency
Ensure that you take into account everything that could enhance your operational efficiency. Handpick the staff—make sure they are on the same page as you, with your vision and ideals. Being affable with them does not mean you should tolerate their shortcomings, though; there should be a limit.
Ensure that your customers are clear about the values of your services. Make them see and feel what they will miss if they decide to go elsewhere. The right equipment is its own reward. Ensure that everything is up to standard.
Most importantly, manage your time. You will not be able to attain high operational efficiency levels if you and your staff are burned out.

Impact of Adopting These Insights in a Veterinary Practice Management

As a practice manager, you stand to gain the following benefits from implementing these ideas in your operation.
Increased Business Volume and Higher Earnings
With your operation at optimum efficiency and the contributing factors at their highest performance, you can expect the outcomes to hit the roof.
Improved Ability to Retain Customers
When you give customers the best veterinary services and make them feel welcome and at home, there’s no reason that they will not return for more.
Better Productivity and Business Efficiency
When you implement the best management practices required to get your vet operation to the next level, you should have high returns in productivity and efficiency.
Improvement in Staff Capacity and Growth
Emphasizing a team and not a workforce when selecting staff will ensure that you only have the best people on your payroll in terms of ability and their willingness to achieve uniformity of goal and vision.

Final Thoughts

Vet medicine may have been around for a while, but the concept of vet practice management is shaking things up and portraying it in a new light. As a business rather than an all-out medical practice, vet clinics may finally be able to attain greater heights. It is all up to the vet practice manager to ensure the success of their vet operation.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!

veterinary client experience

Improving Your Veterinary Client Experience

Research shows that improving customer satisfaction can boost revenues by 80%. About 86% of clients are willing to pay more money to get better services. As a vet or practice manager, you know that most clients rank your office based on the quality of the services that you offer.
Their experiences also determine if they will revisit your practice or refer you to their friends. If you don’t satisfy your customer by serving them well, you will likely lose business. You may also need to spend more on marketing to avoid negative reviews.
Improving your veterinary client experience enables you to lower churn rates and increase revenues. It also simplifies practice management and reduces complaints. Here are four tips to improve services and boost satisfaction in your vet practice.

1. Use Efficient Systems

Slow systems are a primary cause of client frustration and dissatisfaction. They drag out service delivery and make it tough to attend to all patients within allocated time slots. This issue may also anger your clients and cause them to shift to other vet practices in the area.
Avoid losing your clients by ensuring that you have fast and efficient software. First, consult your team to determine the solutions that are slowing down work. Next, contact clients and find out which systems they would like your office to replace.
Once you detect the problematic processes, look for more efficient systems. The best way to do this is by consulting tech professionals in your area.
These experts can evaluate your practice and identify software that will meet your needs within your allocated budget. They will also help you choose tools that streamline and unify tasks to ease work for your vet practice and speed up service delivery.

2. Have the Best Veterinary Practice Team

Clients often judge your vet practice based on their contact with employees. Before hiring someone, ensure that they are friendly by conducting a thorough interview. Determine if they have the various soft skills needed to handle vet practice clients.
Vital requirements include:

  • Empathy
  • Positivity
  • Social awareness
  • Proper organization
  • Effective communication

Hiring employees with the right skillset can ease interactions with clients. It also avoids conflicts and simplifies solving misunderstandings.
Since finding a candidate with the right soft and technical skills can be tricky, use recruiting software. This can give you a broad range of suitable prospective employees and simplify narrowing your options.
After you add a new member to your vet practice team, follow up to assess if they understand the scope of their work. Request feedback about their services from pet owners. This measure will help you determine if the employee is the right fit for your office. You can also identify issues like poor communication and provide the needed guidance.
More ways to build the best vet practice team include:

  • Encouraging client feedback using anonymous surveys
  • Conducting regular employee training
  • Rewarding well-performing employees

3. Consult Clients before Providing Treatments

One way to improve client experiences is by consulting them before treating their pets. This helps the owner feel engaged in their animal’s health. It also shows that you value clients’ opinions and respect their decisions.
Consulting your clients when considering treatment methods for pets can encourage compliance. It enables them to evaluate the provided options and select therapies within their budgets. This step also helps clients understand the pros and cons of each treatment plan.
More benefits of engaging your clients include:

  • It helps you understand the emotional effects of caring for a sick pet.
  • You can determine the level of attachment that each household member has with the pet.
  • Engaging clients allows you to assess their opinion on sensitive topics like euthanasia.
  • You can identify the clients’ goals for their pets’ health.

Engage your clients and improve their experience by adopting solutions that support communication. Get diagnostic software that enables you to share images taken during tests. Such a tool will help you streamline patient-provider communication and speed up the treatment process.

4. Secure Client and Patient Data

Cybersecurity is a significant concern for most veterinary practice clients. If you don’t secure your systems, you may suffer a breach and lose patient data. This issue also exposes sensitive payment and identifying information about your customers.
Invest in secure veterinary practice software to safeguard data and improve client experiences. Ensure that your systems have protocols to limit access to sensitive information.
Develop authentication processes to safeguard medical records. Another way to secure clients and patient data is by adopting solutions with automatic file backups. This will help you retrieve information and avoid pausing service delivery if your systems fail.

Simplify Improving Veterinary Client Experience with Asteris

Improving the veterinary client experience can boost revenue generation and encourage referrals. Asteris offers the ultimate solution to help you manage diagnostic images. The software comes with tools to improve workflow, secure data, and encourage collaboration.
Here at Asteris, it's our goal to help veterinarians make sound medical decisions with ease, clarity, and confidence by giving them the tools and insights that they need to optimize the way they work.
If you're ready to stop feeling like there's not enough time in your day, we can help you optimize your imaging processes and the way you work. Contact our specialists today to get started!