The Impact of Remote Consultations in Veterinary Practice

Reading Time: 5 minutes The world of veterinary medicine has witnessed a significant transformation in recent years, owing in large part to advancements in…

Published On October 17, 2023
Reading Time: 5 minutes

The world of veterinary medicine has witnessed a significant transformation in recent years, owing in large part to advancements in technology and changing client expectations. One of the most notable changes has been the introduction of remote consultations in veterinary practice. In this blog post, we will explore the evolution of remote consultations in veterinary care, their benefits, challenges and the future of this innovative approach to animal healthcare.


The Rise of Remote Consultations in Veterinary Medicine

Remote consultations have rapidly gained prominence in the field of veterinary medicine. This rise can be attributed to two key factors: technological advancements and evolving client expectations.

The availability of high-speed internet and user-friendly video platforms has made virtual vet visits accessible and convenient. Today’s tech-savvy pet owners appreciate this shift, as remote consultations offer benefits like reduced stress for pets, convenience, and efficient follow-ups. They enable accessible care for those in remote areas and encourage discussions on preventative care.

Challenges include the inability to perform a complete physical examination and legal complexities, but the future likely involves integrating remote consultations with traditional in-person care. This innovative approach enhances the well-being of pets and their owners, transforming the landscape of veterinary medicine.

To read about 8 key industry trends shaping the pet health industry, click here.


Benefits of Remote Consultations in Veterinary Practice

Convenience for Pet Owners

One of the primary advantages of remote consultations in veterinary practice is the unparalleled convenience they offer to pet owners. With the advent of online vet consultation services, scheduling appointments and seeking vet advice online has always been challenging. Gone are the days of stressful trips to the clinic, as now, you can have your pet assessed from the comfort of your own home. These remote consultations allow you to receive prompt and expert guidance on your pet’s health from wherever you are, saving both time and money.

Emergency Assistance

Veterinarians can use telemedicine as a useful triage tool to assist them in prioritizing patients depending on severity. To determine whether their pet needs immediate care or if their health can be managed at home, pet owners can speak with a veterinarian remotely. This guarantees that urgent medical attention is given to critical cases while avoiding needless emergency visits. Additionally, telemedicine can offer early support and direction in crises where urgent on-site care is not possible until the pet can be brought to a veterinarian facility.

Access to Expertise

Veterinary telemedicine opens doors to a world of expertise that transcends geographical boundaries. No longer are you limited to the veterinary services available in your immediate vicinity. Through online vet consultations, you can tap into a vast network of veterinary specialists who can provide insights and recommendations tailored to your pet’s specific needs. Whether your pet requires the expertise of a board-certified surgeon or a specialist in exotic animal care, remote consultations enable access to the right professionals. This access to specialized knowledge can be a game-changer when it comes to ensuring the best possible care for your pet.

Reduced Stress for Pets

Traditional visits to the veterinary clinic can be incredibly stressful for pets, especially cats and dogs. The unfamiliar surroundings, other animals, and the presence of strangers can cause anxiety and fear. Remote consultations alleviate these stressors by allowing pets to remain in their familiar environment. Stress reduction is particularly beneficial for pets with behavioral issues or medical conditions exacerbated by anxiety. It leads to a more accurate assessment of the pet’s health and behavior, as they are not influenced by the stress of a clinic visit.

Monitoring and Follow-ups

For many pet owners, especially those with animals dealing with chronic conditions, remote consultations offer a lifeline. These consultations allow for continuous monitoring of your pet’s health. Regular follow-ups become seamless, ensuring that your pet’s progress is tracked meticulously. Imagine having a virtual check-in with your veterinarian to assess how your pet is responding to treatment or to discuss any concerns that have arisen. This ongoing care and attention can significantly improve the quality of life for pets dealing with long-term health challenges.


Pet ownership can sometimes be expensive, with veterinary costs being a significant portion of the expenses. However, remote consultations can help alleviate some of the financial burdens. By eliminating the need for travel to the clinic, you save on gas or public transportation expenses. Additionally, the ability to address minor health concerns promptly through virtual channels can prevent the development of more serious and costly medical issues in the long run.  This cost-effectiveness contributes to a more sustainable approach to pet healthcare.

Reducing Risks of Infections

Traditional veterinary clinics and hospitals can be breeding grounds for various pathogens, and pets visiting these facilities are exposed to potential risks. Remote consultations enable pet owners to follow appropriate protocols for isolation and hygiene without the need for frequent visits to the veterinary clinic. Furthermore, telemedicine expands the capacity of veterinarians to treat more patients efficiently. By minimizing in-person visits, remote consultation not only ensures the safety of the pets being treated but also contributes to overall infection control within the veterinary healthcare system.

Privacy and Security in Consultation

Privacy and security are paramount concerns in the realm of digital pet care services. These platforms prioritize creating a private and secure environment for both pet owners and their beloved animals. This means that the details of the consultation, the digital prescription, and all other sensitive data are rigorously protected.  Pet owners can confidently seek help and advice without fear of their personal information being compromised. The emphasis on privacy and security in digital pet care services goes beyond mere compliance with regulations; it reflects a genuine dedication to fostering trust within the community.

To learn how AI is revolutionizing veterinary medicine, read this.


Remote Consultations: Limitations and Considerations

While remote consultations bring a multitude of benefits, it’s crucial to acknowledge their set of challenges and limitations:

Limited Physical Examination

The foremost challenge is the inability to perform a comprehensive physical examination remotely. Vital signs, palpation, and diagnostic tests are vital for accurate diagnoses, and the absence of these can lead to misdiagnosis or incomplete evaluation.

Establishing Trust

Building trust between veterinarians and clients is essential for effective healthcare delivery. Establishing a strong rapport remotely can be more challenging due to limited non-verbal cues and personal interactions.

Technical Issues

Technical difficulties, such as poor internet connectivity or issues with video conferencing platforms, can disrupt remote consultations, hindering the quality and effectiveness of the interaction.

Legal and Regulatory Requirements

The practice of veterinary medicine is subject to various legal and regulatory frameworks that vary by region. Ensuring compliance with local laws, such as licensure requirements, can be a complex process for both veterinarians and clients.

Navigating these challenges and considerations while providing quality care is essential for the successful integration of remote consultations into veterinary medicine.



As technology continues to advance, it’s clear that remote consultations in veterinary practice are here to stay. They empower pet owners to take proactive steps in caring for their animal companions. According to research, the veterinary telehealth industry is anticipated to expand by about 18% annually between 2022 and 2030. This is a clear indication of its impact and acceptance among the animal care community. So, if you haven’t explored the world of veterinary medicine yet, there’s no better time than now to discover the benefits it can bring to you and your beloved pets.


About Asteris Keystone:

The Asteris Keystone Software Suite enables veterinary practices across a wide range of specialties to utilize the benefits of PACS veterinary radiology software. This integrated suite of solutions delivers unmatched speeds, convenience, and security to your veterinarian practice. To learn more, get in touch with our team now!

Book a Demo of Keystone Omni Now

Submit images directly through Asteris Keystone or via our free and simple Asteris Keystone Community application.

Subscribe to our newsletter

don't miss out the updates
from asteris

Sign up to our newsletter to stay in the loop.

Book Demo

Fill out the form and we will send you details about our demo.

    Privacy Preference Center